The starting point
A growing plumbing company faced rising demand that strained its team. To scale operations without increasing salary costs, they partnered with ADBM to add skilled offshore professionals from the Philippines.
What we built
Ten full-time offshore roles, matched to the team’s workflow and pace: an account manager and two junior purchasing agents, an administrative assistant, two junior customer service specialists, two plumbing quotation specialists, and two senior buyers.
The result
The team is now faster, leaner, and able to handle increased demand without the overhead — about $269K in annual offshore payroll against an estimated $855K domestic equivalent, a 68% saving. Response times dropped, coordination improved, and local staff were freed to focus on growth.
“His accuracy and follow-through — given the limited time he’s had with our systems and processes — has been very impressive.” — Client representative