Move more product without adding cost to every desk.
Building materials distribution runs on margin and velocity. ADBM builds dedicated teams that keep quotes moving, orders clean, and customers handled — so your onshore people sell instead of chasing paperwork.
- ▍Faster quote turnaround and order entry
- ▍Cleaner data across your ERP and CRM
- ▍Coverage that scales with season, not headcount panic
- ▍Customer service that actually knows the catalog
Distribution is a paperwork business pretending to be a sales business
Every quote that sits, every order typed twice, every customer left on hold is margin walking out the door. The fix isn’t working your team harder — it’s giving them a dedicated team behind them.
ADBM places full-time professionals who live in your quote desk, your ERP, and your phone queue. They learn your vendors, your SKUs, and your customers, and they stay long enough for that knowledge to compound. Your onshore reps stop doing data entry and get back to selling.
What changes in the first 90 days
You feel it first in turnaround time — quotes out the same day, orders entered clean, fewer things falling through. Then you feel it in your team: the people you were about to lose to burnout get their afternoons back. And you feel it in the P&L, because you added capacity without adding a full onshore headcount to every function.
Built for how distributors actually run
We don’t hand you a generalist and wish you luck. We recruit for building-materials aptitude, train on your systems, and manage retention so you’re not re-onboarding every six months. You direct the work. We carry the overhead.
Proof in distributors
A 12-person offshore team that feels in-house
A decorative hardware distributor built a 12-person offshore team across leadership, estimating, finance, marketing, and tech — an extension of the core, at about 79% lower cost than domestic hiring.
10 offshore roles, 68% savings, faster response
A U.S. plumbing company met rising demand by adding ten skilled offshore professionals — account management, quoting, customer service, and procurement — without growing domestic payroll.
A 9-person back office at 62% lower cost
A growing trade-and-supply distributor expanded purchasing, finance, and customer service offshore — nine full-time roles that made the back office faster and leaner at a fraction of domestic cost.
A project-management assistant that freed the leadership team
A fast-scaling lighting design and material-supply firm embedded an offshore project-management assistant — delivering projects faster while leadership stayed focused on nationwide expansion.
Faster quotes, sharper post-sales support
A commercial-and-residential lighting design studio added an offshore quotation and post-sales associate — faster, more accurate quotes and freed-up senior time, at about 72% lower cost.
Related insights
The 5 roles every distributor should offshore first
Not every seat should move at once. Here's the order of operations we've seen work for distributors — highest-volume, clearest-process roles first, so the model proves itself fast.
Read →Will offshore support hurt customer experience? The tenure answer
The real worry with offshore isn't cost — it's whether quality holds. Here's the honest answer, and why the people who stay are what actually protect the customer.
Read →Decorative hardware: offshore quote & spec support that speaks the line
Finishes, collections, lead times, and designers who want answers now. Here's how a dedicated offshore spec desk keeps a hardware distributor first-call without adding onshore payroll.
Read →Distributors — common questions
What functions can a building materials distributor offshore?+
Most non-shop-floor roles — inside sales and the quote desk, order entry and processing, customer service, AR/AP and collections, pricing and data maintenance, and marketing/ecommerce ops.
How much does it cost versus hiring onshore?+
Typically 60–80% less. A support seat that runs $4,000–$5,000/month onshore costs a fraction of that as a dedicated offshore professional, with benefits and overhead included.
Is this like a BPO or call center?+
No. A BPO rents you shared, rotating agents by the hour. We build a dedicated, full-time team recruited for building materials, embedded in your ERP and phone system, and kept for years — tenure is the whole point.
How fast can we start, and do we have to commit to a big team?+
Teams typically stand up in a few weeks, and most distributors start with one or two high-volume roles (usually the quote desk) and scale as it proves out.
Ready to build your team?
Tell us the roles you need. We’ll show you the people, the cost, and how fast we can stand it up.